Are Your Customers Trying to Find Your Business on Their Phones: 5 Facts That You Should Know

There has been a lot of talk about the power of mobile marketing.  From text marketing to applications, the market is abuzz with the “power of mobile.”

For some businesses it seems like a perfect fit, while other companies struggle to see the value of implementing a mobile marketing strategy.

That’s why when I read a great article in Entrepreneur Magazine that had some information consumers use of mobile phone, I thought I would share it with you.  The article was based on the findings of a recent research study done by Harris Interactive.  I’ve grabbed 5 highlights to share with you here:

81% of users say then when they are searching for information on their phones, they want it right away while 66% say they want answers to questions at times when they are not in front or have access to a computer.

When it comes to opinions, 40% of smartphone users say that they’re more by users’ opinions give within the last 24 hours than by those expressed 30 days ago.  When it comes to the 18-24 age group, this number jumps to 67%.

55% of those polled were interested in searching for local reviews on their mobile phones.

63% reported the current opinion of the crowd was extremely important when choosing a destination while 40% of smartphone users wanted to find out what was happening when they saw the crowd.

Now this one is not too surprising (I actually find myself doing this).  Over 1/3 of smartphone users need to find information when they are driving, when many states this is illegal.

What this information illustrates is that we shouldn’t ignore mobile marketing.  With more and more people becoming reliant on their smartphones, it is presenting businesses with yet another opportunity to get in front of their target market.  Worth looking into I think.

Posted in Consumer Behavior, Tools, TrendsComments Off on Are Your Customers Trying to Find Your Business on Their Phones: 5 Facts That You Should Know

Why is Grandma Using Facebook and Uncle Joe Using Twitter? 10 Social Media Statistics That May Surprise You

The social media landscape is changing at a rapid rate.  The reason?  More people are joining the “social media game” everyday….some who you wouldn’t even expect!

Recently I was looking at some very interesting statistics reported by Yougov.com which illustrated some very interesting trends.  I thought I would share them with you as they may just change the way you think about sites such as Facebook, LinkedIn, Twitter and YouTube.

Here are the top 10 social media statistics that just might surprise you:

3 out of 5 Facebook users access the site more than once per day AND the younger the user, the more they log on.

Men are more likely to use Twitter or YouTube.

Woman are more likely to go on Facebook multiple times per day.

Some of the most staggering growth has been in in the 55 plus market.  Over 40% of 55+ social networkers have been registered on the sites for less than two years!

Even more interesting? 28% of Facebook users are over 55.

Men and youngsters are more likely to be influenced by what they read on social media and are more likely to engage by commenting and interacting.

Of the market of 18-24 year olds, 62% interact through comments and such.

Of the market of 55+ users, only 32% interact through comments and such.

On social media sites, men tend to be draw to topics such as sports, newspapers, radio, financial services and music.

When it comes to the interest of women on social media, they flock to fashion, beauty, food and drink.

Here’s a more detailed breakdown of the differences in how men and women engage on social media:

Music: Women 12.3% – Men: 17.6%
Sports: Women 5.4% – Men 15.5%
TV: Women 10.5% – Men 12.6%
Newspapers: Woman 4.3% – Men 8.8%
Food/Drink: Woman 7.0 – Men 8.3%
Travel: Women 6.9% – Men 8.3%
Fashion: Woman 2.9% – Men 7.8%

These statics show that as our social media community grows, we can see definite trends in usage that illustrate there are many opportunities to promote your business online.  The days of Facebook being only used by college students is well and truly behind us and we are now in the days when grandma is using Facebook and grandpa is on Twitter.

Posted in Case Studies & Reports, News, TrendsComments (7)

6 Social Media Mistakes….and How to Avoid Them

With all of the information out there about social media, it is tough to know what to pay attention to and what to take with a grain of salt.  Yet even with all of this information, we all still make our fair share of mistakes when executing our social media marketing campaigns.
As an owner of a social media marketing firm, everyday I speak with people who are trying to make the most out of their Facebook and LinkedIn profile, or making their “tweets” count on Twitter.  The following are a few of the most common mistakes that I have seen companies make on social media and what we can do to combat them in the future.
Mistake #1: Lack of Research on the Platform

This is a very important one.  With all of the hype around social media (and also due to the fact that creating accounts is free and easy), many of us are eager to just jump in head first.  Keep in mind that social media is a branding and visibilty platform and thus needs to carry the right messaging and voice.  Before you go full speed ahead, first see what you are getting yourself into.

I suggest creating a sparse profile and taking the time to look through each site.  Where is your target market?  What is your competition doing right (which can really help you come up with a strategy)?  What applications can be useful?  How are people communicating?  What tools to I have to communicate with my market?  While Facebook, LinkedIn and Twitter can work to everyone’s advantage, if you only have time to manage one or two presences, it is best to be able to pinpoint the right ones and save yourself time and effort.

Top tip: a great way of seeing what sites suit your business is by asking your existing audience via polling.

Mistake #2: Lack of Focus

When you execute an advertising campaign, you know who you are targeting.  When you do a public relations campaign, you know what market you are trying to reach out to.  When you do an email marketing campaign….well, you get the point.  Social media is no different.

Social media allows us to target with laser focus, you just need to identify who you are trying to reach.  Once identified, the key is to connect with “meaningful people” not just random people to get “the numbers.”  Come on, why connect with 10,000 people who don’t care about you?  What good does that do?  Find connect and engage with people that matter.  Focus!

Mistake #3: Lack of Consistency

If you are going to do social media, make sure to do it on a consistent basis – not whenever you can grab a free second.  By consistent I mean daily, weekly, bi-weekly…on some sort of schedule.  Since you are growing your audience, you need to be in front of them gaining that visibility and credibility consistently.  My tip?  Create a schedule of when you will be executing social media and what messages you will be highlighting.  It takes a few minutes, but can save hours of weekly work.

No time to even make a plan?  Outsource!  It’s not a dirty word anymore.

Mistake #4: Using a 100% Push Marketing Approach

Push marketing is used all of the time in traditional marketing.  While it is a perfect fit in many instances, it is not the foundation of an engaging social media strategy.  Push marketing literally “pushes” what you want from your audience directly on top of them, while “pull” marketing using social media is about starting a conversation, engaging, enchanting and much more.  My suggestion is to use a 90% pull and a 10% push marketing equation.  This is something that I have used and it works a treat.  This way you can grow your audience and create value before offering up a special discount.  If they believe you to be credible through your pull approach, when you incorporate the push elements you will have higher levels of success.

Mistake #5: Wrong Goals

Truly look at what you are trying to achieve, and “more sales” is not enough.  Social media has many outcomes, so it is smart to have a broader scope.  Think in terms of hits to your website, newsletter signups, ebook/book sales/downloads….this is the way to go!

Mistake #6: Lack of Planning

Again, I am going back to the importance of a  plan:  without a plan, you plan to fail.  Although we know this cliche all too well, there is definitely truth to it.  Why?  Because a strategic plan saves you time and money – two things that we all can use, right?

Sit down and figure out your marketing strategy and then layer your social media strategy on-top.  Social media can support and enhance everything you do, you just have to keep the two connected.  Without the connection, you are wasting the power of cross marketing and branding.  Flying blindly in a new marketing medium could not only be risky for your reputation, but also cause you more trouble than you can handle.

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I hope that these mistakes are ones that you have not made and if you have, you will no longer make.  It is important for us to all to take a close look at our plans and strategies in order to see how strong and effective they can be.  Without strategy or planning, a social media marketing campaign takes a lot more time and a lot more effort to execute.

Posted in How To, News, Personal Branding, StrategiesComments Off on 6 Social Media Mistakes….and How to Avoid Them

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